My father was a baker just like his father was. I remember back in Worchester (England), visiting the bakery when I was a wee imp. It was a large bakery, if fact it had its own flour mill atop of the floor where the bread and such was prepared. The smell of fresh bread takes me back to the old country...funny thing was that my father never baked at home. You would think that he could cook, when in fact he was a typical Brit and had limited culinary skills except for a Sunday roast. Yet, on one occasion I remember him baking a quiche for a friend at home. It was interesting to watch him tend to the dough as it rised, how he beat the eggs and added ingredients at random, a pinch here and there. With the final brush of the egg yolk on the uncooked pastry to make it a golden brown upon completion. And finally when it came out of the oven, it was a masterpiece, a single master piece that I was only allowed look at, yet the smell made me yearn to take a bite. No sooner was it out of the oven, was it out the door to my father's friend home.
Just like the cobbler's children, not unlike the baker's son, we go without shoes and without quiche. In those initial meetings the clients are getting wise to the fact that our clients have great tools and results, yet our website is not a web property! I challenge us all to think in terms of how our web can assist us. I like JR's post with recommendations on having a strong client portfolio, it extends to how can we use our website as a lead generation and as a sales tool?
As the BDO I can see our site as a tool where I can create a customized brochure, walk through a sales presentation in a video based format, demostrate our great CMS (believe me it has come a very very long way), and perhaps google a set of keywords that brings up our indexed page top, or perhaps have the top 5 rankings. My mindset is one of utility, again a gift of my father ("start at the right side and then sweep to the middle..."). I need each of you from the capacity of copy, graphics, IA, code, PM, HR, Client relations to own a piece of our WEB PROPERTY. I want to be able to show our clients creative work that combines each of your talents and skills into something that says to them "I need this company...I want this company to work with". What does this look like? What does this sound like?
What about....
- a creative story written from a fable perspective (Three Pigs, Little Red Hen) http://www.rickwalton.com/folktale/folktale.htm
- a supportive multi-media movie using stick-men or figurines (Robot Chicken - stop motion) http://www.adultswim.com/shows/robotchicken/
- stellar information architecture to wrap it into a product that makes sense to the persona and to Webtech - "How does it drive profit?"
- Indexing the the presentation on SE's, YouTube, Facebook
- Creating a dashboard that allows the BDO to drag and drop elements of a presentation with the client present to customize a presentation to their needs all within 5 mins...
So what do we need to do...
- determine what our brand is
- determine our personas
- determine our target markets
WTT, our goal is to build a web property that fits our needs, and the needs of our target personas. Why? This is how I, our BDO, move when in conversation with our prospects...and the bigger picture is that we meet our goals, stay gamefully employed in a cool environment where we all get the opportunity to spread our wings and really live.
Regards,
cc